Dear users, please read these instructions before you start using the MetaTrader 5 platform.
When selling coins with the “Sell” or “Close” button, deduct a commission from the volume sold. Otherwise, there will be an error: “Not enough money.” At the moment, our developers are fixing this feature.
i-Pandora does not charge any commission fee. Commission is charged for each transaction directly from an exchange. The amount of commission depends on the exchange on which trading is carried out, each exchange has its own mechanism for calculating the commission and regulated on the exchange side, you can familiarize yourself with the amount of commission on the official website by clicking on the link below:
Poloniex - https://poloniex.com/fees/
Bitfinex - https://www.bitfinex.com/fees
KuCoin - https://news.kucoin.com/en/fee/
Not Enough Funds - There are not enough funds on your balance sheet. Or you may encounter such an error when selling 100% of the currency, because each transaction is charged a commission. In this case, the amount should be reduced based on the commission.
Server Side Error - If you encounter such an error, let us know via our support center: https://support.i-pandora.com/hc/en-us/requests/new
Trading is Not Allowed - This happens when your i-Pandora subscription expires. Either not a valid API Key or Secret Key.
Available Trading Functions
- Immediate execution:
- Pending order:
Buy stop limit - the function is temporarily unavailable on crypto exchanges
Sell stop limit - the function is temporarily unavailable on crypto exchanges
If you encounter any mistake or would like to send suggestions for improving the service, or a comment, let us know via our support center: https://support.i-pandora.com/hc/en-us/requests/new